Last updated 15 October 2026.
You normally have 14 days to withdraw from a distance purchase. For digital content that is delivered immediately, this right ends once delivery has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal. At checkout we ask you for that consent and acknowledgement and we confirm it in your invoice e-mail.
Not used, full refund. If you write to us within 14 days of the purchase and the licence has not been activated on any device, we refund the full price.
It does not work. If a technical problem prevents you from using the software and we cannot fix it within a reasonable time, we refund the price.
Charged twice or by mistake. We refund duplicate or wrong charges in full.
The statutory right of withdrawal applies to consumers only. The additional commitments above apply to everyone.
Write to [email protected] from the address you bought with and tell us your licence key suffix or invoice number. We answer within three working days. Refunds go back to the original payment method and normally arrive within 14 days.